Welcome to StepOnGeoxDeals! We’re here to help you with any questions about our premium footwear and accessories. Below you’ll find answers to our most common inquiries about products, shipping, payments, and more.

About Our Products

1. What brands do you carry?
We specialize in premium footwear and accessories, primarily featuring Geox and GUESS products. Our collection includes backpacks, bags, boots, flats, handbags, heels, loafers, oxfords, sandals, shoes, sneakers, athletic shoes, and wallets.
2. What makes Geox shoes special?
Geox is renowned for its breathable technology that combines style with comfort. Their footwear features innovative designs that allow your feet to breathe while maintaining excellent support and durability.
3. Are your products authentic?
Absolutely! We only sell 100% authentic Geox and GUESS products sourced directly from authorized suppliers. Quality and authenticity are our top priorities.

Ordering & Account

1. How do I create an account?
You can create an account during checkout by selecting “Create an Account” option. Having an account allows you to track orders, save your shipping information, and view your order history.
2. Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

1. What are my shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch
2. Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other locations. International delivery times may vary slightly due to customs processing.
3. How long does order processing take?
Our Glendale-based team processes orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Payments

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused, in their original packaging with all tags attached. Please contact our customer service to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
3. How long does it take to process a refund?
Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact Us

Still have questions? Our friendly customer service team is happy to help!

Email: [email protected]
Business Address: 6601 West Ocotillo Road, Glendale, US 85301

Thank you for choosing StepOnGeoxDeals for your premium footwear and accessory needs!